Member Login

Esplanade at Azario Lakewood Ranch Homeowners Association, Inc. ("we," "our," or "the Association"), together with our current property management company, Troon, as well as any successor management companies, are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the ClubHouse Online Mobile App (the “App”).

By using the ClubHouse Online Mobile App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect
We may collect the following types of information:

a. Personal Information:
  • Name
  • Email address
  • Phone number
  • Property address
  • Account or login credentials
b. Usage Data:
  • Device type and operating system
  • IP address
  • Date and time of access
  • App feature usage statistics
c. Location Information (if applicable):
We may request access to your device’s location to support location-based features. You may opt out through your device settings.

d. Payment Information (if applicable):
When using payment features in the ClubHouse Online Mobile App (e.g., paying assessments or amenity-related fees), we may collect:
  • Billing name and address
  • Payment method details (e.g., card type, last four digits of card)
  • Transaction history
    Note: We do not store full payment card information. All transactions are securely processed by a third-party payment processor in compliance with PCI-DSS standards.
e. Amenity Reservation Data:
When you book or manage reservations for amenities (such as the pool, fitness center, courts, or clubhouse), we may collect:
  • Reservation date/time
  • Type of amenity
  • Number of guests
  • Special requests or comments submitted with the booking
2. How We Use Your Information
We use the information we collect to:
  • Manage and verify resident accounts
  • Provide access to community features and services
  • Process payments for assessments or amenity use
  • Facilitate, confirm, or cancel amenity reservations
  • Send relevant communications and notifications
  • Improve app functionality and monitor usage
  • Respond to support or service requests
  • Fulfill legal, financial, or operational obligations
3. Sharing of Information
We do not sell your personal information. We may share information with:
  • Our current and future management companies and authorized service providers
  • Technology vendors that support the App’s infrastructure (e.g., hosting, payment processing, booking systems)
  • Legal or governmental authorities if required by law or to protect community interests
4. Payment Security
All payments made through the ClubHouse Online Mobile App are encrypted and securely processed by certified third-party vendors. We do not store your full credit or debit card information. Always verify that you are using the official app and trusted networks when submitting payment.
5. Data Security
We use industry-standard safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is entirely secure.
6. Your Choices
  • Account Access and Updates: You may log in to update your contact information or preferences.
  • Push Notifications: Manage your notification settings in your device preferences.
  • Location Services: You may enable or disable location sharing in your device settings.
  • Amenity Bookings: You can view, cancel, or modify reservations through the App.
  • Payment Methods: You can update or remove stored billing information as permitted by the payment processor.
7. Children’s Privacy
This App is designed for adult homeowners and residents. We do not knowingly collect personal information from children under the age of 18.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted within the ClubHouse Online Mobile App, and the “Effective Date” above will be revised.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:
Esplanade at Azario Lakewood Ranch Homeowners Association, Inc.
4016 Santa Caterina Blvd.
Lakewood Ranch, FL 34211
941-253-2900